The Chrysalis Boutique Customer Care

We value all of customers at The Chrysalis Boutique, and thank you for shopping with us. Please be advised that all policy and procedure information is available pertaining to orders, returns, shipping, and size information. This has been implemented to the website for you the customer, for customer satisfaction and to prevent an impasse in your shopping experience.

CANCELLATIONS

You can cancel your order prior to entering the “processing” phase (order must cancel the same day business days of purchase). The “processing "phase is when your order has been assigned a product and is preparing to ship.

If you wish to cancel your order, please email info@thechrysalisboutique.com

Please provide the following information when requesting to cancel your order:

  1. In the subject line: Cancel Order
  2. Full Name Used On Order
  3. Order Number
  4. Email Address Used On Order

The Chrysalis Boutique reserves the right to cancel any order for any reasons.

EXCHANGES

You should be absolutely happy with your purchase; however, ALL SALES ARE FINAL. If for some reason you need to exchange an item, please know that all exchanges are accepted on merchandise within 30 days of receipt for items that have NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please note that shipping and handling charges are non-returnable.

For your exchange please email us at

info@thechrysalisboutique.com

To exchange your item, simply pack and seal the merchandise with the original invoice in an appropriate shipping box or envelope and send it back to us using an insured service to the above address. The Chrysalis Boutique will not be held responsible for items lost in transit, so we strongly suggest insuring your package.

Once we have received and inspected your exchange, your account will be issued a store credit. The Chrysalis Boutique reserves the right to deny any exchange that does not meet our requirements. Any denied exchange will be sent back to the customer.

Email questions to info@thechrysalisboutique.com

Return FAQs

WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COST FOR RETURNS

  • All orders placed under promotion or with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS.
  • Accessories, white articles of clothing, bodysuits and undergarments are all FINAL SALE. THERE ARE NO EXCEPTIONS.
  • We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY.

All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

  • Must email info@thechrysalisboutique.com for return approval.

  • Please include your order number in the initial email.

  • Merchandise must be returned within 10 days of receipt.

  • Merchandise must be unworn.

  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

  • All Sale/Clearance/Promotional Items are FINAL SALE.

Store Credit:

  • Store Credit can only be used online at our website, www.thechrysalisboutique.com

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 48-72 hours of receipt of the item.

  • Maintain track of your return parcel. 

  • Store credit is issued after your returned is scanned "PICKED UP"

  • Maintaining track of status is the responsibility of the customer.
  • Store Credit does not expire.

Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.

Policies, Terms and Conditions

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Chrysalis Boutique reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

PayPal Payments

We accept gladly accept PayPal Payments. Payments made thru this service are subject to Paypal's terms and conditions

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the The Chrysalis Boutique Web Site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Shipping Policy

Shipping Time -- Provided the product ordered is in stock. Orders will ship the next business day. Orders are not processed or shipped on Sunday or Holidays. 

Taxes

Our Store shall automatically charge and withhold the applicable 6% VA sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.